Monday, June 25, 2012

Top 10 Customer Service Technology Trends for 2012

Sabio, the specialist contact center and unified communications systems integrator, has highlighted what it believes will be the Top 10 key technology trends that are set to shape the customer service landscape during 2012. Sabio has identified placing contact centers at the heart of an organization's social networking strategy; optimising websites for smartphone access; and supporting multi-channel customer engagement through consistent interactions as three of the most important issues currently facing customer service directors. Read More..

2 comments:

  1. An effective live answering company should possess not only skillful live operators but also the technology that will help them give high quality assistance to the people. It is just right that the customers will receive clear and fast response from the operators. A good answering provider must continuously improve as well.

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  2. This the excellent post which I have seen and it helped me a lot , Thanks for sharing it!!best call center services australia

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