Wednesday, August 22, 2012

Call Center Outsourcing Trends: How Outsourcing Call Center Functions Drive Business 2.0

7:51 PM  , , ,  11 comments

Call center outsourcing has ushered in a radical paradigm shift in the way businesses consider traditional customer service. With the introduction of new technologies, organizations are finding that they can better serve their customers without sacrificing the fiscal and human resources necessary to host these tasks in-house.

However, as outsourcing call center activities is a concept in constant flux, the businesses that utilize best-practices should hold an edge in the market. From wireless technologies to survey-based functionality, call center outsourcing is proving to be a critical spoke in the branding wheel. The concept is simple--give customers a reason to interact by providing convenience and value with every contact. While that may sound easier said than done, call center technologies that incorporate social media networking into their operations have made surprising headway.

The Mounting Challenges Call Centers Will Face

Understanding the roles that call center outsourcing may potentially play in Business 2.0 requires examination of the challenges it faces. The Marktforschung blog cites Datamonitor findings that discuss the state of the industry and how these factors may shape the future. CEOs considering outsourcing call center functions would do well to take these into account for strategic planning:

The rest of the article is here

11 comments:

  1. Outsource DesignSeptember 10, 2012 at 5:03 AM

    Now a days outsourcing companies playing important role in achiving the client's requirements quickly.In those call center domain is main booming sector.
    Outsource Design

    ReplyDelete
  2. Doris DimaggioNovember 16, 2012 at 6:09 PM

    It’s true; Call center business is becoming more challenging. So it must be update day to day. Otherwise, it will be hard for anyone to survive in this field.

    Doris R. Dimaggio
    inbound call center

    ReplyDelete
  3. JacksonNovember 18, 2012 at 8:22 PM

    Your site is so nice. I like your site.

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    ReplyDelete
  4. UnknownNovember 19, 2012 at 11:29 PM

    Yes you are right. Effective Call center Outsourcing
     improve the business and increase the sales.

    ReplyDelete
  5. jasminOliviaDecember 1, 2012 at 3:05 AM

    Great thoughts you got there, believe I may possibly try just some of it throughout my daily life.






    Inbound Call Center

    ReplyDelete
  6. UnknownFebruary 1, 2013 at 3:45 AM

    Super article!!! What a great suggestions. Thanks for taking the time to offer your expertise.
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    Call Center

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  8. UK Call CentresJuly 9, 2013 at 12:37 AM

    The quality of service offered is a key part of the firms strategy and highly motivated and educated employees are a key to success.
    outsourcing call centres

    ReplyDelete
  9. tbservicesMarch 4, 2014 at 11:15 PM

    Very nice post. thanks for sharing such a useful information.call center services australia

    ReplyDelete
  10. UnknownSeptember 22, 2017 at 7:07 PM


    Very nice blog! I really enjoyed your blog through out all the time I have spent on it! thanks for sharing such an informative. Its very helpful for me.
    Outsourcing Call Center at callnovo.com

    ReplyDelete
  11. LiveSalesmanDecember 16, 2019 at 3:40 AM

    Thanks for Such a useful information.
    Regards: outsourced customer service solutions

    ReplyDelete