When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential. By creating a Balanced Scorecard made up of your most important deliverables you will be able to track your clients' satisfaction and report stakeholders’ key success factors.
The Balanced Scorecard was created by Harvard Business School Professor Robert Kaplan and Renaissance Solutions President David Norton and includes financial and non-financial indicators.
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The Balanced Scorecard was created by Harvard Business School Professor Robert Kaplan and Renaissance Solutions President David Norton and includes financial and non-financial indicators.
Continue Reading..
