Monday, June 25, 2012
Top 10 Customer Service Technology Trends for 2012
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Call center outsourcing has ushered in a radical paradigm shift in the way businesses consider traditional customer service. With the int... -
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Imagine your customers are the branches that support the leaves (revenue), and you company as the trunk of your money tree that s...
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Through many years of hiring Customer Service staff, I've found that competency based assessment is by far the most effective... -
If you want to offer the best possible customer service experience , be sure to be consistent.. How consistent are you with your custo... -
You’ve been monitoring your Facebook wall and Twitter pages, responding to customer inquiries . But what are the next steps you should take ...
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Sabio, the specialist contact center and unified communications systems integrator, has highlighted what it believes will be the Top 10 ... -
It seems to me that the way to get your customers to be raving fans of your business is to become raving fans of your customers. ...
An effective live answering company should possess not only skillful live operators but also the technology that will help them give high quality assistance to the people. It is just right that the customers will receive clear and fast response from the operators. A good answering provider must continuously improve as well.
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