Customer Support Rules

The customer support team is a special extension of the sales department. The team’s mission is to make sure customers are using the availed products and services in the right manner. Personal Approach Undeniably, automation makes the tasks of the customer support team easier. However, it lessens customer satisfaction. Machines and robots were not created to substitute real people in work. Services from machines and robots should still come with human touch. Dealing personally with customers is the best way to address a concern, while utilizing the products of technology. Therapeutic Communication Therapeutic communication skill is one of the requirements to be able to be part of the customer support team. This skill gives a candy-like effect when demanding for the name, password, email address, account number and other relevant information needed to verify a customer’s identification. Appearing harsh to customers is a big “no no” in the mobile business. Read More..