Customer Service Outsourcing

There has been a lot of emphasis in recent years about customer service outsourcing as a way for companies to save money and reduce the need for a full customer support staff. Unfortunately, many people aren’t exactly sure what it means when a company decides to outsource their customer care and this can lead to a number of assumptions which just are not true. Outsourcing a call center is simply a means to reduce the cost of customer support, not a sign that companies don’t care about their customers like some people would like to believe. Customer service outsourcing often entails operating call centers in other countries, hence the term offshoaring. Continue Reading..